In an era of constant travel disruptions, ranging from air traffic control failures to in-flight emergencies and flight diversions, Delay Defense has announced the launch of the first indemnified travel membership program.
Whether it’s a delay, cancelation, missed connection or diversion, members gain 24/7 access to travel consultants who can quickly rebook flights—even on a different airline or at a different airport—and arrange for overnight accommodations, all without incurring any out-of-pocket expenses. Benefits cover incidents, including common flight distribution events such as current and impending aviation infrastructure failures, unruly passengers, in-flight medical emergencies and back-to-gate mechanical failures.
“Travelers today are completely in the dark when it comes to their rights and options when flights go wrong,” said Ross Thompson, founder and CEO of Delay Defense. “When a flight to Milan was forced to return to New York after four hours in the air due to an unruly passenger, travelers were left with meal vouchers—nothing more—because it wasn’t technically the airline’s fault. We created a better way to protect passengers.”
Highlights of the Delay Defense membership include:
- Available as single-trip or annual memberships
- Membership starts at just $5 per round-trip flight
- Instant intervention during delays, cancelations, missed connections and in-flight diversions
- No out-of-pocket costs for rebooking fees, new tickets or overnight hotels
- Live 24/7 access to travel specialists
The company also emphasized its commitment to real-time support and compassionate care. Thompson shared another example: “Earlier this year, an 18-year-old traveling from the U.S. to Brazil was stranded overnight after her flight was canceled. The airline refused her a hotel voucher due to her age. Stories like these are far too common. Delay Defense offers peace of mind and practical solutions when travelers need them most.”
For more information, visit www.delaydefense.com.
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