TPConnects Technologies has announced the ongoing integration of its advanced AI capabilities into its Astra and Iris platforms, marking a step forward in its intelligent travel technology. The TPConnects conversational AI agent, Trip Captain, combines natural language processing, travel information and deep learning capabilities to assist travel planning and management.
The conversational AI agent will enable airlines and travel sellers to plan and modify customer journeys through natural conversation in their preferred language. The system’s ability to manage the best available offers, process real-time travel data and provide rich media information makes it a comprehensive solution for the benefit of both leisure and business travelers. Automated workflows and intelligent query handling reduce manual intervention, cut response times and help serve more travelers with greater accuracy. These improvements drive down operational costs and free up valuable time, enabling greater efficiency.
Key features of the conversational AI agent include:
- Natural language processing for intuitive interaction
- Simplified queries for freedom from cryptic commands
- Comprehensive offer management for contextual recommendations
- Reshop made easy for better customer service
- Rich media integration for enhanced decision-making
- Multi-language support for global accessibility
- Deep learning capabilities for continuous improvement
Future updates will include voice-driven booking capabilities, further enhancing the system’s accessibility and ease of use. Trip Captain will be rolled out gradually across the Astra and Iris platforms, with initial features becoming available in the second half of 2025. Voice-driven capabilities and additional enhancements are planned for subsequent releases.
TPConnects Technologies is an IATA-certified, global travel content aggregation and distribution technology company. Through twin flagship products—Astra for airlines (NDC API gateway and B2B portal solutions) and Iris for travel sellers (an aggregator platform)—TPConnects delivers modern air retailing capabilities that drive technological innovation while helping travel industry players increase revenue, streamline operations and enhance customer experience.
For more information, visit www.tpconnects.com.
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