Air Canada was recently named the “Best Airline in North America” at the 2025 Skytrax World Airline Awards. Presented at the Paris Air Show, the Skytrax awards, which are based on customer satisfaction surveys of approximately 22 million global travellers, also recognized the Toronto Air Canada Signature Suite as the World’s Best Business Class Lounge Dining for the second straight year, as well as its flight attendants as Best Cabin Crew in Canada and North America. Air Canada also took home additional honors for the Best Low-Cost Airline in Canada for its Rouge subsidiary, Most Family Friendly Airline in North America, Best Premium Economy Class Onboard Catering in North America, Best Business Class Onboard Catering in North America, and Best Business Class Lounge in North America.
“We are tremendously proud that Air Canada has been named the Best Airline in North America at the 2025 Skytrax World Airline Awards. I thank our customers, the people who know our products and services best, for voting for us and for their loyalty in choosing to fly with Air Canada. I congratulate our 40,000 global employees, who are the true winners of this award, and I thank them for their professionalism in taking care of our customers and transporting them safely with glowing-hearted hospitality. I am pleased but not surprised to see their work elevating the customer experience recognized on a global stage,” said Michael Rousseau, president and chief executive officer at Air Canada.
“In North America, we are Canada’s flag carrier competing successfully against the world’s largest and best airlines, which makes this award very significant. But while today we are celebrating, we are not letting up. Our commitment is to rise even higher—through new products, services, and delivering with care and class, positive customer experiences as we share the best of Canada with the entire world – to keep earning our customers’ loyalty far into the future.”
“We are also very proud of the awards given our cabin crews as Best Cabin Crew in Canada and North America. These recognize the efforts our crews make every day to treat our customers with care and class.”
These awards celebrate Air Canada’s industry leadership and the airline’s success enhancing all aspects of the travel experience as voted by customers. Recent product and service upgrades include the introduction of fast, free Wi-Fi, a revised app with more functionalities, complimentary in-flight snacks and beverages, increased content on its in-flight entertainment system, new and refurbished lounges, streamlined airport processes, a loyalty program, and intermodal travel options all on one ticket.
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