Monthly Archives: August 2026

AI Now Resolves Nearly One in Three Airline Customer Conversations on Facebook

Emplifi, an Autonomous Customer Experience Platform, has released The State of Airline Social Customer Care 2026, a new benchmark study revealing that AI now resolves up to 31 percent of Facebook direct-message conversations for airlines without human intervention. The findings show that airlines continue to set the standard for social customer care, responding up to […]

Condor Introduces New Nonstop Service Between Frankfurt and Chicago

Condor will launch daily nonstop service between Frankfurt (FRA) and Chicago O’Hare (ORD). Operating seasonally through September 12, 2027, the new route expands the airline’s North American network by adding one of the most important U.S. aviation and economic hubs. With the addition of Chicago, Condor will offer non-stop service to Frankfurt from 12 gateways in […]